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Easier Access to Government Documents via Teleserve’s Citizen Services

By Posted on 2 m read

Acquiring government documents can be such a hassle for many, specially those with limited time and busy schedules. It is a good thing that since 2000, an innovative company pioneered in tapping the “underserved” Filipinos who need original government documents fast, Pilipinas Teleserv’s Citizen Services paved way for a remote access to often used documents.

Teleserve Citizen Services Website

Citizen Services is a unit of Pilipinas Teleserv that supplements the necessary services and information from government offices such as National Statistics Office, the Department of Foreign Affairs, the POEA, Civil Service Commission, BIR, DTI, PhilHealth, NCC, DOH, the Government Service Insurance System, the Securities and Exchange Commission, and the DPWH.

 The central services available to Filipinos are: Homepage

Pilipinas Teleserv provides Filipino citizens with a stress-free alternative to acquiring their civil registry documents from the National Statistics Office (NSO) through Requests for birth certificates, marriage certificates, death certificates, and certificates of no marriage (CENOMAR) are made via the hotline or the website and delivered right to one’s doorstep.

 DFA Passport Appointment

DFA Passport Appointment System

Pilipinas Teleserv has transformed the way Filipino citizens transact with the Department of Foreign Affairs (DFA) through the DFA Passport Appointment System. The process of applying for a new passport and renewing an expiring passport has become much more swift and convenient as applicants can now properly plan their visits to the DFA offices.

GSIS Contact Center GSIS Contact Center

From September 2012 until March 2014, Pilipinas Teleserv managed the Philippine Government’s ambitious Contact Center ng Bayan project, a national helpdesk that utilizes citizen vigilance to keep government offices and agents accountable for their actions. Concerned citizens can lodge complaints and request for information via the hotline, SMS, and email.

Sec Express System

SEC Express System

A non-appearance application system integrating an online and contact center-based application process of documents being requested from SEC. One can access or call (02)737-8888 to facilitate processing.


And now, for more convenience, people can pay via VISA or MasterCard and expect delivery of documents within three working days.

Isn’t that neat?


Continuously committed to innovation, Pilipinas Teleserv pushes forward towards a decade and half of providing and finding more convenient and flexible means of making government services accessible to Filipino citizens.

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